EasyErlang© is a feature-rich yet easy to use staffing calculator that simplifies the planning, analysis and resource management in call centers. EasyErlang provides detailed analyses of call center operations that can be viewed online, printed, and exported to Excel.

 

All Fields Displayed

Call Center Calculator screen with all fields displayed

Information Columns Setup

 Select coloumns to display

Fractional Agents Displayed

Fractional Agents displayed

Graph Selection

Call center calculations in graph form

 

See more screen examples on working with graphs.