EasyErlang Graphs
   
EasyErlang offers 10 different graphs to help the call center designer explore the relationships between the number of agents and key performance indicators. 

You can display any number of graphs simultaneously
Any graph can be plotted as a line or bar graph
You can print, save, or copy the graph data to a Windows application such as Excel and Word!

  • Staffing Levels
  • Service Levels
  • ASA
  • Answer Time
  • Abandonment Rate
  • Service Levels
  • Agent Utilization
  • Number of Queued Calls
  • Telephone Lines
  • Call Capacity
EasyErlang - Agents EasyErlang - Trunks
EasyErlang - Service Level EasyErlang - Service Level Time
EasyErlang - ASA EasyErlang - Abandoned Calls
EasyErlang - Average Queue Time EasyErlang - Queued Calls
EasyErlang - Call Capacity EasyErlang - Utilization
EasyErlang - Abandoned Calls EasyErlang - Utilization
EasyErlang - Queued Calls EasyErlang - Call Capacity

Graphs are available only to registered users of EasyErlang.

 

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Prices, Licensing Terms,  and Free Support and Free Upgrade offers are subject to change without notice.

The information in this Website,  screen captures of EasyErlang, and the use of EasyErlang software do not represent advice or recommendation.  Any action taken based upon this information is the sole responsibility of the user. No liability for errors or omissions is implied or accepted by the owners of this site.

Copyright © 1998-2009 Diagnostic Strategies. All Rights Reserved. Copyright Notice & Terms of Use. Last modified: May 17, 2009.