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You can also visit EasyErlangs users forum at http://easyerlang.freeforums.org
or email support@EasyErlang.com
Click
here If you want to be notified by email whenever the support page is
updated.
Installation
If you are downloading an updated version of EasyErlang,
it is recommended that you let the installation program remove the
installed version and then install the newly downloaded version.
This will not impact your registered software or the remaining
evaluation period.
Installation Errors
Message "some programs will not install correctly
if you do not have administrative privileges on this computer".
Press OK. Do not select the option to run the
program as a system administrator.
Message "Error 1931. The Windows Installer service
cannot update the system file C:\WINNT\System32\hhctrl.ocx because the
file is protected by Windows. You may need to update your operating system
for this program to work correctly."
Disregard the error (press OK) and continue the
installation. However, it is recommended that you install the latest
Service Pack for Windows to ensure that you have the most recent version
of that ocx.
Message "Set Error 11"
You may receive this message if you do not have
sufficient privileges to write to Windows registry. Install
EasyErlang as Administrator (Windows 2000) or Owner (Windows XP).
Message "Set Error 55"
This message is the result of Windows XP not
initializing after the installation as Owner and attempting to run
EasyErlang as a normal user. Restart the computer and try again.
Uninstall
To uninstall EasyErlang, run Setup again and select Remove
EasyErlang, or follow these steps:
- Open Control Panel and select Add/Remove Programs
- Select EasyErlang
- Click Remove
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Using EasyErlang
General
Menu accelerator keys are not visible
The default setting for Windows 2000 and XP is to hide
keyboard accelerators until the user presses Alt. To configure
Windows for the traditional, go to Control Panel, Display, Effects and
uncheck the "Hide keyboard navigation until I use the Alt key"
option.
The data table does not calculate resources for all
agents and appears to periodically skip a row
This situation occurs only when you apply shrinkage to
the calculations. EasyErlang calculates performance for the entire
range, and then increases the number of agents to compensate for the
shrinkage. Because agents must be counted in integer (whole) units
the number is rounded up and may give the impression that a row has been
skipped.
For example, the required number of agents in a row is
10 and after applying shrinkage it is adjusted to 12. The
calculations for the next row start with 11 agents, which after
adjusting for shrinkage becomes 13.2 and is rounded up to 14. It
appears that the calculation for 13 agents has been skipped.
This behavior does not affect the accuracy of the
calculations.
The display of "fractional agents" is
incorrect
When you display "fractional agents" by
right-clicking the selected line, the number is much smaller than the
number of agents and appears to be incorrect. This
situation occurs only when you apply shrinkage to the
calculations. The number of agents is adjusted to the defined
shrinkage, whereas the number displayed hen you right-click the line is
the actual number before shrinkage.
The data displayed in a graph does not match the summary
table
Graphs do not take shrinkage into account.
Whenever shrinkage is greater than 0% (the default value), the summary
table will show higher headcount than the graph due to the added
shrinkage.
FAQs
- What are the differences between the downloaded version
and the registered version?
- I accidentally uninstalled EasyErlang. Can I
download a more recent version from the Web? Will I need to pay
for a new registration key?
- Why are some menu options, such as Graphs and Print,
dimmed?
- I would like to download the new version of
EasyErlang. Will this require me to buy a new license?
- My call center has multiple queues. Can I use
EasyErlang to calculate resources for multiple queues?
- Installation completed without errors, but when I run
EasyErlang I get an error message "Component 'comctl32.ocx' or
one of its dependencies not correctly registered: a file is missing or
invalid".
1. What are the difference between the
downloaded version and the registered version?
The evaluation version of EasyErlang has all the
important features of the fully licensed version. The following features
are not available until you purchase EasyErlang:
- Specifying retries -
percentage of callers that will hang up and retry immediately
- Specifying the time
that callers are willing to wait before abandoning the call
- Specifying shrinkage
- Viewing and printing
graphs
- Displaying
"fractional agents" data
- Saving and exporting
data
- Viewing and saving
large data sets
- Saving calculations
- Printing calculations
Back
to FAQs Outline
2. I accidentally uninstalled
EasyErlang. Can I download a more recent version from the Web?
Will I need to pay for a new registration key?
You can download and install the free evaluation of
EasyErlang from the Web. It will not require a new registration
key.
Back
to FAQs Outline
3. Why are some menu options, such as
Graphs and Print dimmed?
Some EasyErlang features, including graphs, saving
data and printing are not available in the unregistered version of the
software. You can purchase a license from one of our resellers
here.
Back
to FAQs Outline
4. I would like to download the new
version of EasyErlang. Will this require me to buy a new license?
No. You can download and install the free
evaluation of EasyErlang from the Web. It will not require a new
registration key.
Back
to FAQs Outline
5. My call center has multiple queues.
Can I use EasyErlang to calculate resources for multiple queues?
You can use EasyErlang to calculate resources in a
multiple-queue call center. The method depends on the type of
queuing you have in the call center. Click
here for a detailed description.
Back
to FAQs Outline
6. Installation completed without
errors, but when I run EasyErlang I get an error message "Component
'comctl32.ocx' or one of its dependencies not correctly registered: a file
is missing or invalid".
Problems with comctl32.ocx are quite common because
many Windows programs use it and there are multiple versions of
it. Also, if by chance you are using Office XP, it may have
removed this file.
Comctl32.ocx is installed by EasyErlang Setup program.
Uninstall EasyErlang, reboot your computer and make sure no other
programs are running, then reinstall EasyErlang.
If reinstalling EasyErlang doesn't help, the file has
to be installed manually. This site provides updated Windows
components files and detailed installation instructions: http://www.ascentive.com/support/new/support_dll.phtml?dllname=COMCTL32.OCX.
You can also email
support@EasyErlang.com
for additional information.
Back
to FAQs Outline
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